The Manitoba Consumer Protection Office (CPO) urges Manitobans to be cautious about door-to-door selling and reminds consumers to be aware of their rights if they agree to a purchase from a direct seller.
The CPO licenses companies and individuals that direct sell goods and services to consumers. Common products offered through door-to-door sales are home alarms, vacuum cleaners and furnaces, as well as home renovations such as roofing, building decks or paving driveways.
Consumers who enter into direct sales agreements with licensed companies have 10 days to cancel. Cancellation must be done in writing within that time period and the seller must then provide consumers with a full refund. If the business or individual is unlicensed, consumers have a year in which to cancel.
If approached by any door-to-door direct seller, the Consumer Protection Office suggests the following tips:
Another tip to remember with respect to home renovations is that consumers do not have to pay the full price of any work up front. Under the Builders’ Lien Act, a consumer can hold back 7.5 per cent of the cost for 40 days after substantial completion of the job to ensure a supplier hasn’t registered a lien against your property.
The Consumer Protection Office investigates complaints about unlicensed businesses and direct sellers, high-pressure sales tactics, warranty concerns on goods and services and cancellation rights.
To get more information, Manitoba consumers can contact the Consumer Protection Office at 204-945-3800 or 1-800-782-0067 (toll-free) or by email at firstname.lastname@example.org.
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