Job Posting

Posting Number: MEMBE002400
Closing Date: July 10, 2022
Location: Winnipeg or Steinbach
Hours of Work: Permanent Full-time and Part-time Positions – Various Day, Evening, and Saturday Shifts Available

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union is Manitoba’s largest credit union and the 8th largest in Canada with over $8 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website.

An exciting opportunity awaits

We currently have an opportunity for a Member Contact Centre Representative to join our team in the Steinbach or Winnipeg branches. As a Member Contact Centre Representative, you are one of the first points of contact with members over the phone and through digital channels, you are the voice of SCU. You will respond to a variety of inquiries, analyze needs, and assist current and potential members in finding the product or service which best meet their needs.

Specific Responsibilities:

• Process member transactions and requests including, but not limited to transfers, account updates, loan payments, term deposits, cheque orders, and account closures
• Build and strengthen member relationships by providing solid advice over the phone and through digital channels
• Provide technical support to members on Internet Banking
• Occasionally handle outbound calls to respond to e-mail or voice-mail or to assist other departments

Qualifications:

• Grade 12 Diploma plus one to three years of job-related experience, or an equivalent combination of education and experience
• Proven ability to achieve or exceed sales goals
• Strong communication skills and listening skills, coupled with the ability to develop effective working relationships with members and staff
• Demonstrated professionalism, excellent customer service and problem-solving abilities
• Proficiency with Microsoft Word and Excel
• Credit Union/Financial Institution experience would be considered an asset
• Bilingualism would be considered an asset

How we’ll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition you would be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account
• Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
• Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance
• Free parking