E-commerce Manager

We’re looking for a full-time E-commerce Manager to take ownership of our online store and ensure it remains an accurate, reliable and customer-friendly extension of our retail store.

This is a hands-on role for someone who enjoys technology, problem solving, organization and figuring out how things work. It’s also a role with plenty of variety – from products and promotions to website improvements, customer experience, Google and performance analysis.

You don’t need to know every platform we use on day one. We’re looking for someone who is resourceful, curious, detail-oriented and comfortable learning new systems independently.

What You’ll Do

As our E-commerce Manager, you’ll be responsible for the day-to-day operation and continuous improvement of our online store.

Your responsibilities will include:

• Managing and maintaining our BigCommerce website.
• Creating and maintaining accurate online product listings, descriptions and product information.
• Managing product images, categories, brand pages and online merchandising.
• Coordinating online promotions with our Marketing, Purchasing and Category Management teams.
• Managing Google Merchant Center and product-feed health.
• Maintaining good SEO practices and monitoring Google Search Console.
• Monitoring website traffic, conversion, sales, gross margin and other key e-commerce measures.
• Managing online customer-service inquiries and resolving website and order issues.
• Troubleshooting problems involving the website, products, inventory, promotions and system integrations.
• Working with developers and software providers when additional technical expertise is required.
• Monitoring shipping costs and their impact on e-commerce profitability.
• Maintaining e-commerce procedures and me in documentation.
• Identifying practical ways to improve the website, customer experience and efficiency of our e-commerce operations.

You’ll work closely with our Marketing, Category Management, Purchasing, Shipping, Operations and Finance teams to make sure what’s happening throughout Good + Natural is represented accurately and effectively online.

Who We’re Looking For

We’re looking for someone who:

• Is comfortable with technology and enjoys learning new systems.
• Is an excellent problem solver and likes figuring out why something isn’t working.
• Is highly organized and detail-oriented.
• Can work independently and take ownership of problems through to resolution.
• Is comfortable working with numbers, spreadsheets and performance data.
• Can balance day-to-day responsibilities with longer-term projects.
• Communicates well and enjoys working with different departments.
• Looks for opportunities to improve processes and find better ways of doing things.
• Has strong written communication and customer-service skills.
• Brings a positive, collaborative approach to their work.

Experience in e-commerce, website management, digital retail or a related field is preferred.

Experience with platforms such as BigCommerce, Lightspeed, Google Merchant Center, Google Analytics, Google Search Console, Canva or SEO would be an asset, but experience with every platform is not required.

A strong ability to learn, problem solve and adapt is more important to us than checking every technical box.

What Success Looks Like

You’ll help ensure that:

• Our online store accurately reflects our products, pricing, promotions and brand.
• Customers have a reliable and positive online shopping experience.
• Product information and imagery are accurate and current.
• Website and system issues are identified and resolved.
• Our Google product feed and search presence remain healthy.
• E-commerce performance and profitability are understood and monitored.
• Online promotions are executed accurately and on time.
• Our e-commerce systems and processes continue to improve as our business evolves.

Why Good + Natural?

We’re an independent, family-owned business where you’ll work alongside the people making the decisions and have the opportunity to see the impact of your work.

We value people who take ownership, bring forward ideas, help each other out and look for better ways of doing things. We’re serious about providing a great experience for our customers and building a strong business, while maintaining a workplace where people enjoy being part of the team.

Our mission is to educate, inspire and empower customers to pursue a healthy lifestyle, achieve their wellness goals and build a stronger community.

We’re proud of where Good + Natural has come from and excited about where we’re headed. We’re looking for someone who wants to contribute to what’s next.