Manitoba Public Insurance (MPI) has introduced a new diversified towing model for the City of Winnipeg, which will improve customer experience while fostering growth and fair competition for Manitoba’s towing industry.
The previous centralized towing model used by MPI consisted of only one vendor for claim-related towing services. Through a competitive procurement process, MPI has selected five towing providers in Winnipeg: Champion Towing, Bison Towing, Sprinter Towing, Hi-Way Towing, and Dr Hook Towing. These five companies, along with those currently contracted to assist customers in Brandon and rural areas, make up MPI’s accredited providers, newly branded as “Trusted Tow.”
Trusted Tow allows for greater flexibility, more customer choice, and 24-hour availability – providing help when Manitobans need it. Customers can contact MPI directly during operating hours to arrange for a tow or reach out to one of the five companies directly outside of the hours that MPI is available. Customers can choose their preferred towing company or, if they have no preference, MPI will assign a towing company to help.
“This new diversified towing model will significantly benefit Manitoba-based business by supporting the province’s repair trade industry,” said John Bowering, MPI’s Vice President & Chief Claims Officer. “We appreciate how difficult it can be to not have your vehicle after a collision. The aim of Trusted Tow is to increase efficiency, so vehicles are getting back to their owners faster.”
Customers can look for the Trusted Tow logo affixed to vehicles to know they are dealing with an MPI-accredited towing company.
