The ongoing Canada Post strike is impacting delivery of Manitoba Public Insurance (MPI) documents, including annual statements, cheques and driver’s licences.

The following documents are affected:

Annual statements

Customers will not receive their annual statements for their driver’s licence, vehicle registration and insurance until the strike is resolved. These include upcoming annual statements of account (reassessment notices) and renewal statements. However, customers are still responsible for making their payments on or before their due date. MPI offers many convenient ways to make a payment including online, by phone and in-person at an Autopac broker or an MPI Service Centre location.

Reminder: With MPI’s five-year driver’s licences and policies, customers only need to visit an MPI Service Centre or broker once every five years, unless they want to change or cancel their policy between renewals, or they change their name, address or other personal information on their driver’s licence. However, customers are still required to pay for their driver’s licence and vehicle insurance every year. Years between renewals are considered reassessment years.

Customers who don’t receive a statement should keep track of the due date of their insurance and driver’s licence/ID card. Due dates are four months after a customer’s birthday. For example: If your birthday is on June 20, your due date is October 20.

To determine if they are in a renewal year and need to have a new driver’s licence or identity card photo taken, customers should check the expiry date on their current document. If it expires in 2025, they must visit an MPI Service Centre or broker on or before the due date.

For more information about renewal status, please visit a broker or MPI Service Centre. Customers can also call MPI’s Contact Centre at 204-985-7000 or toll-free at 1-800-665-2410.

Cheques

Cheques expected the week of September 22

If a customer has not received a cheque they were expecting from MPI during the week of September 22 and require it urgently, they should follow these directions:

  • Injury claims, including income replacement – Customers should contact their case owner directly
  • Physical damage claims, including total loss payments – Customers should contact their adjuster directly
  • Refunds – Customers should call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410
  • International Registration Plan (IRP) – Customers should call the IRP Prorate Office at 204-985-7775 or toll-free at 1-866-798-1185
  • Manitoba Electric Vehicle Rebate Program – Customers should email evrebate@mpi.mb.ca

Future cheques

Beginning October 3, MPI expects the following types of cheques issued by the Corporation will be available for pick up at the MPI Service or Claim Centre location closest to the address on the customer’s file:

  • Injury claims (including income replacement)
  • Physical damage claims
  • Refunds
  • International Registration Plan (IRP)
  • Manitoba Electric Vehicle Rebate Program

One-time payments and IRP cheques should be available four business days from the date a payment is confirmed with MPI and all associated documents are signed. Outside of Winnipeg, cheques should be available after six business days.

Ongoing payments from MPI should be available four business days after they are typically received in Winnipeg, and six business days outside of Winnipeg.

Identification is required to claim a cheque. Customers will need to provide one piece of government-issued photo identification or two pieces of government-issued non-photo identification.

Customers can find the closest MPI Service Centre to their mailing address by using the Service Centre Locator Tool.

Customers with questions about the status of their payments can call MPI’s Contact Centre at 204-985-7000 or toll free at 1-800-665-2410.

Driver’s licences and identification cards

New and renewed Manitoba driver’s licences and identification cards will not be mailed until the strike is resolved.

If a customer has been issued a temporary driver’s licence, including any condition documents, they should not dispose of them until they receive their permanent card. If they haven’t received their permanent driver’s licence and their temporary documents are set to expire, customers should visit their broker or an MPI Service Centre to receive a new version to ensure they have an active licence during this period.

Customers with an urgent need for updated photo identification, speak with their broker or visit an MPI Service Centre to discuss their options.

Personalized licence plates

Approved personalized licence plates, replacement specialty plates, and any new member-based specialty plates will not be mailed until the strike is resolved.