MPI encourages customers with storm damaged vehicles to open claims

Following the recent storms, over 8,000 claims have been reported to MPI so far, which include hail, flood and wind damage. However, these are still preliminary numbers as customers continue to report claims and number are expected to increase over the coming weeks.

Based on current numbers, MPI is expecting yesterday’s events to exceed the impact seen following the hail storms in 2023. This week has brought major weather events to our province, and our hearts go out to our customers who are experiencing damage and disruption to their property and lives. We have updated our processes to ensure we are fully responsive to our customers’ needs at this time.

MPI is asking customers to open their claims in different ways, depending on the type of damage that has occurred.

Glass Repairs

Customers with glass damage can contact an accredited autobody or glass repair shop to open a claim and arrange for a temporary repair. They can do this whether or not they have already begun the claims process with MPI over the phone or online. Customers will be required to pay their deductible at the time the temporary repair is done.

After the temporary repair is complete, customers will be contacted to book an estimating appointment at an MPI location to determine if the vehicle can be permanently repaired.

Damaged, and not Drivable

Customers whose vehicles cannot be driven due to storm damage should call MPI’s Contact Centre directly at 204-985-7000 or toll-free at 1-800-665-2410 to report their claim. We are prioritizing the most severe claims through our Contact Centre.

Damaged, but Drivable

Customers with damaged vehicles that can still be safely driven are encouraged to open a claim with MPI online at mpi.mb.ca.

MPI is monitoring the severity and volume of reported claims and planning next steps to ensure vehicles are estimated as soon as possible, including opening a centralized location for customer appointments.

Given the high volume of claims MPI is receiving, customers may experience delays in being contacted by MPI to collect more details about their claim or to book an estimating appointment.