The Consumer Protection Office is reminding Manitobans to become informed about holiday return and exchange policies offered by stores, as they can vary widely. Return and exchange policies are set by stores and are not regulated by law, meaning the consumer may not have any recourse if sales are considered final.
The following guidelines may be helpful when it comes to returns and exchanges:
- Ask about a store’s refund and exchange policy before making a purchase.
- Keep all receipts. Most sellers will require proof of purchase for a refund or exchange.
- If a store allows a shopper to exchange or refund a purchase, merchandise should be returned as soon as possible and be in good condition.
- Some sellers may keep a portion of the refund as a service fee or restocking charge.
- In the case of faulty or defective merchandise, the seller has the option of repairing, replacing or giving a refund.
- Stores that provide refunds can choose how to do so, with cash, credit, gift cards or credit notes.
- Ask about product warranties or guaranties in the event of a defective item, especially if sales are final.
The Consumer Protection Office administers Manitoba’s consumer protection legislation and hears, mediates and investigates consumer-related complaints. For more information about consumer rights, visit gov.mb.ca.
