Manitoba Public Insurance (MPI) has announced that it is making changes to operating hours at its locations across Manitoba to better meet customer needs.
Effective April 6, 2026, MPI’s Gateway, Bison and Main Street Service Centres will be open between 7:30am and 5:30pm, Monday to Friday. All other locations in Winnipeg and rural communities will be open between 9am and 4:30pm, Monday to Friday. MPI will also discontinue Saturday service at the Bison and Main Street Service Centres.
These changes align with customer demand around claims and estimating appointment needs, which have been offered at MPI’s service and claim centres from Monday to Friday between 9am and 5pm since the COVID-19 pandemic.
MPI ended Saturday estimating appointments in 2020, following the introduction of Direct Repair and photo-based estimating services.
As well, the introduction of a new road-testing requirement has eased pressure on wait times and improved weekday appointment availability.
“MPI continues to monitor and adjust its service delivery, keeping customer and employee experience at the forefront,” said Dana Frazer, Vice President and Chief Operations Officer for MPI.
In 2025, MPI piloted a weekday service model at the Gateway Service Centre. The success of that pilot, both in customer and employee experience, has provided MPI with confidence in introducing similar changes at the Bison and Main Street Service Centres.
Customers can continue to access MPI services outside of service centre operating hours through the Contact Centre, which will remain open on Saturdays, and through the more than 300 Autopac brokers located throughout Manitoba.
