Service Advisor

Fantastic Career Opportunity in Steinbach!

We are looking for a talented SERVICE ADVISOR to join our high performing service team.

This frontline position is the cornerstone of the service department – undertaking all actions necessary to support the efficient receipt, processing and return of John Deere turf equipment brought in for repair, maintenance or upgrade. This role supports two groups: the customers who need our expertise and the expert technicians who do the work.

• Receive all incoming items, accurately record the customer’s information
• Open work orders as needed and maintain control of these work orders
• Ensure that all relevant information is collected and provided to the service technicians.
• Arrange logistics for equipment into and out of the service department
• Maintain communication with customer during the work and ensure a perfect delivery of the completed job
• Pro-actively contact customers to solve problems before they happen

Required Skills:

• Mechanical aptitude, including understanding of basic mechanical systems is critical
• Familiarity with turf equipment is an asset
• Demonstrated ability to provide above average customer service on the phone and in person
• Well-developed ability to shift priorities and switch tasks
• Organized, detail oriented, and great follow up skills
• Typing 30 wpm+
• Familiar with computerized operations, Microsoft Office programs, able to learn new systems
• Adaptable: Demonstrated ability to continuously learn new things and apply new information
• Current driver’s license and clean abstract are required

Required Experience:

• 1-2 years experience in a busy Service Center or Repair Shop
• High school completion, post secondary training would be an asset
• Technical/mechanical qualifications would be an asset
• Advanced customer management and/or sales training would be an asset
• Supervisory experience is an asset